Terms & Conditions

Welcome to The Prawny Kingdom. By purchasing from our online seafood store, you agree to the following terms and conditions:

Orders must be placed through our official website or authorized sales channels.
All prices are listed in MYR and are subject to change without prior notice.
Payments must be made in full before the order is processed. We accept online transfer only.

We deliver to selected locations only. Please check our delivery areas before placing an order.
Orders are shipped via our own courier service within 2-3 business days. Delivery times may vary depending on location and unforeseen circumstances.
Customers must provide accurate shipping information. We are not responsible for delays or losses due to incorrect details.
Upon delivery, please inspect your order immediately. If there are any issues, contact us within 24 hours.

Our seafood is packed fresh or frozen to ensure quality. Please store it properly upon arrival.
We are not responsible for spoilage due to improper handling after delivery.

Due to the perishable nature of seafood, we do not offer refunds or returns once the order has been delivered.
If you receive a damaged or incorrect order, notify us within 5 hours with clear photos. We may offer a replacement or store credit at our discretion.

Orders can be canceled within 1 hour after placement. After this period, cancellations may not be accepted.
We reserve the right to cancel orders due to unforeseen circumstances, including supply shortages. Refunds will be processed accordingly.

We are not responsible for any allergic reactions, illnesses, or adverse effects caused by the consumption of our seafood.
While we ensure quality, seafood may contain bones, shells, or allergens. Customers should consume with caution.
We are not liable for any losses, damages, or delays beyond our control, including weather conditions, transportation issues, or third-party mishandling.

We collect and store customer information solely for order processing and delivery purposes.
Personal details will not be shared with third parties except as required by law.

We reserve the right to modify these terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

For any inquiries, please contact us.